Reminder of billing terms
In April 2023 we introduced 14-day payment terms for all invoices. This adjustment ensured a more streamlined and efficient process, allowing us to continue providing exceptional service without delays. We kindly ask that all payments are continued to be settled within 14 days of receiving our invoices to help us maintain reliability on your service and projects.
Should an invoice not meet our payment terms, a late payment fee charged at 10% of the value of the original invoice will be charged on reminders. Should late fees continue to occur then the contract / service will be terminated and we will not continue to work with you.
Minimum invoice charge to be introduced from 5thApril 2025
From April 5th 2025 we’re introducing a new approach to our billing structure. Instead of introducing a traditional minimum call-out charge, we are now implementing a £100 minimum invoice charge. This new process provides an incentive for the client for some substantial value within the 30 day billing period. We believe this is a worthwhile spend which also covers the resource that it takes to generate admin and allows us to add extra value, which benefits both client and service provider.
Example
Client x requests a removal of an image from a website, some simple text amendments and an email forward set up which would usually be billed at £43.75. Should the client not add any further requests within the next 30 days then an invoice for £100 will be issued as a minimum invoice charge.
Whether it’s a brief consultation or a simple web update, this invoice charge ensures that we can continue delivering the same high-quality service, while maintaining fairness and consistency.
Note
Our minimum charge is 30 minutes of our hourly rate. This includes technical phone calls, email assistance or advice.
Clarification on call charges
During busy periods you can understand that the phone won’t stop ringing. Although it’s nice to talk and communicate, calls can often be untimely and take us away from other projects which disrupts our working day. We aim to maximise our availability to all clients, however this is not always ideal or possible.
Any calls made by UM will be charged to your account unless it falls within the following no charge points below. Any calls you make to us that fall within the points below, will then be charged to your account for the time taken.
No charge to account:
- Quotations
- Job / project inquiries
- Finance – invoicing / payment
Calls charged to account:
- Crisis support
- Urgent requests
- Updates and briefings
- Technical advice and support
- Content or file forwarding requests
- Meetings and teams calls